Shipping policy

Effective Date: November 9, 2025
Last Updated: November 9, 2025

Thank you for shopping with Univista LLC. We ship our snack products primarily to customers in Europe (EU & UK) and to many international destinations. This Shipping Policy explains how we process, ship, and deliver orders, and what to expect regarding taxes, duties, and customs.

1. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation (excluding weekends and public holidays). During sales, launches, or high-volume periods processing may take longer. We will notify you by email if there is any significant delay.

2. Shipping Destinations

  • Primary focus: European Union (EU) and United Kingdom (UK).
  • International shipping: We also ship to many non-EU countries worldwide. If shipping to your country is unavailable at checkout, please contact us at info@univistallc.com.

3. Shipping Methods & Estimated Delivery Times

Delivery times are estimates and begin from the date of dispatch, not the date of order. Actual delivery times may vary by carrier, customs processing, public holidays, and local conditions.

  • Within EU (standard): 3–10 business days
  • United Kingdom: 5–12 business days
  • Rest of Europe (non-EU): 5–14 business days
  • International (rest of world): 10–30 business days

Faster shipping options (express) may be offered at checkout where available; expected delivery windows for express services will be shown before you complete your order.

4. Shipping Costs

Shipping rates depend on the destination, package weight, and shipping method selected. Shipping costs are calculated and shown at checkout before you confirm payment. Occasionally we may offer promotional free shipping for qualifying orders — promotional details will be shown on the Site.

5. Taxes, VAT & Duties

  • EU & UK customers: Depending on your country and local rules, VAT or local sales tax may be charged at checkout. If we are required to collect VAT, it will be shown during checkout.
  • International customers (outside EU/UK): Import duties, customs fees, and local taxes may apply on arrival in your country and are the responsibility of the recipient. Univista LLC is not responsible for additional customs fees or import taxes imposed by the destination country.
  • Please check your local customs regulations for details on potential charges before placing an order.

6. Customs & Import Delays

Packages may be delayed at customs for inspection or due to incomplete paperwork. If a package is held by customs, the carrier or customs authority may contact you directly for additional information. We are unable to control or predict customs processing times.

7. Tracking Your Order

When your order ships, we will send a confirmation email containing tracking information (where available). You can use that tracking number on the carrier’s website to monitor delivery status.

8. Lost, Stolen or Damaged Packages

If your order is marked as delivered but you have not received it, or if the items arrive damaged, please contact us immediately at info@univistallc.com with your order number and photos (if applicable). We will open an investigation with the carrier and work with you to find a suitable resolution (replacement or refund) depending on the outcome and our Return & Refund Policy.

9. Failed Deliveries & Returns to Sender

If a shipment is returned to us because of an incorrect address, failed delivery attempts, or refusal of the package by the recipient, we will contact you to arrange reshipment. Additional shipping charges may apply for resending the package. If you do not respond within 14 days, we reserve the right to cancel the order and issue a refund minus original shipping and any return shipping costs.

10. Restrictions & Prohibited Items

Some countries restrict or prohibit the import of certain food products. It is your responsibility to check local rules before ordering. If your order is seized or destroyed by customs because the item is prohibited in your country, we are not responsible for the loss and will not issue a refund in such cases.

11. Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at info@univistallc.com. We can usually cancel or change orders that have not yet entered the shipping process. Once an order has been dispatched, it cannot be canceled — you may follow our Return & Refund Policy after delivery if eligible.

12. Packaging & Sustainability

We package our products to protect freshness and prevent damage during transit. Where possible we use recyclable or responsibly sourced packaging materials and continually seek to reduce our environmental footprint.

13. Contact Us

If you have any questions about shipping, delivery, or customs, please contact us:

Univista LLC
Email: info@univistallc.com
Website: https://univistallc.com

For questions about refunds or returns, please also refer to our Return & Refund Policy page.